Refund Policy – Zexpress24.com

Last Updated: 24 April 2025

At Zexpress24.com, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may be eligible for a refund under the terms outlined below. This policy explains the conditions and process for requesting a refund.

1. Eligibility for Refund

You may request a refund if:

  • The product you received is damaged, defective, or not as described

  • The product was not delivered due to logistical failure

  • The order was cancelled before shipment

  • You returned the product within the valid return window and it was approved by our team

2. Refund Timeframe

  • Refunds are processed within 7 to 14 business days after the returned product is received and inspected.

  • For order cancellations before shipping, refunds may be processed faster (within 3–5 working days).

3. Refund Methods

Refunds will be issued through the original payment method or to the customer’s preferred mobile wallet or bank account:

Payment Method Refund Method
Cash on Delivery (COD) bKash, Nagad, or Bank Transfer
bKash/Nagad Payment Same wallet refund
Card Payment Refund to same card
Bank Transfer Refund to same bank

4. Partial Refunds

Partial refunds may apply in the following cases:

  • Some items in a multiple-product order are returned or cancelled

  • Product price was miscalculated and adjusted after delivery

  • Delivery was partially completed due to stock-out or delay

5. Non-Refundable Items

Refunds will not be provided for:

  • Products marked as non-returnable in the listing

  • Items that were used, damaged, or tampered with by the customer

  • Digital or downloadable products

  • Return requests made after the valid return period (7 days)

6. Dispute Resolution

If there is a disagreement about a refund decision:

  • You may contact support@zexpress24.com for further review

  • Our internal investigation team will verify and respond within 3 business days

  • Zexpress24.com’s final decision will be considered binding

7. Need Help?

If you have any questions or need assistance with a refund:

Customer Support: +8801735522624
Email: support@zexpress24.com
Working Hours: 9:00 AM – 9:00 PM (Everyday, except public holidays)